Contact us

Have a problem? Need to reach out? Knowing who to contact can be tricky. Use this page to figure out who's the best contact for your needs.

Business inquiries

If you are interested in our affiliate solutions, such as the API and white label, or collaborating with us, contact our Strategic Partnerships team at business@musement.com.

Technical support

Technical support contacts change based on the service you are using:

API

Email us at api-distribution@tui.com for any kind of API tech support need. When reporting problems, please provide a clear description of the issue and how to reproduce it (for example a curl request and the error message response).

Please avoid sending any sensitive customer data via email.

Affiliate platform, white label or widget

For technical issues and questions regarding the affiliate platform, white label or widget, contact us at techsupport.affiliates@tui.com. When reporting problems, please provide a clear description of the issue and how to reproduce it (for example a white label deep link).

Please avoid sending any sensitive customer data via email.

Cancellation support

Partners may encounter errors when cancelling order items, both in the sandbox and production environments. In some cases, these aren't errors. Some activities must be cancelled manually by Musement. To request assistance to manually cancel an order item, contact our Customer Care team at support-affiliate@musement.com. Please include details about the order, order item and error message.

As always, please avoid sending any sensitive customer data via email.

API application value

API sandbox access

For access to our API sandbox environment, partners must contact our Strategic Partnerships team at business@musement.com to organize a signed contract.