Contact us

Sandbox access

For access to our API sandbox environment, partners must contact our Strategic Partnerships team at business@musement.com to organize a signed contract.

Application value

Technical support

Email us at api-distribution@tui.com for any kind of API tech support need. When reporting problems, please provide a clear description of the issue and how to reproduce it (for example a curl request and the error message response).

Please avoid sending any sensitive customer data via email.

Cancellation support

Partners may encounter errors when cancelling order items, both in the sandbox and production environments. In some cases, these aren't errors. Some activities must be cancelled manually by Musement. To request assistance to manually cancel an order item, contact our Customer Care team at support-affiliate@musement.com. Please include details about the order, order item and error message.

As always, please avoid sending any sensitive customer data via email.